Movari — Terms of Service

Version: 2026-07-23 Effective date: 23 July 2026 Status: FINAL — reviewed and approved by qualified UK legal counsel and in force. Supersedes version 2026-06-01.

1. About these terms

1.1 These Terms of Service (the "Terms") form a binding agreement between Movari Ltd, a company incorporated in England and Wales with company number 17196208 and registered office at 8 Greenwood Court, Greenwood Mount, Leeds, LS6 4LU ("Movari", "we", "us", "our"), and the person or organisation who subscribes to the Service (the "Customer", "you", "your").

1.2 The Service is Movari, a security-first practice-management platform for independent physiotherapists and other SOAP-based practitioners and small clinics, comprising clinical record-keeping, rehabilitation-plan tooling, appointment management, billing-ledger tracking, referral management, and the related patient-facing read-only plan view delivered by magic link (the "Service").

1.3 By creating an account, ticking the "I agree" checkbox on subscription, or otherwise using the Service, you confirm that you have read, understood and agree to these Terms and to the Data Processing Agreement ("DPA") and Privacy Notice referenced below, each of which is incorporated by reference.

1.4 If you are entering into these Terms on behalf of a clinic, partnership or other organisation, you warrant that you have authority to bind that organisation, and references to "you" mean both you personally and that organisation.

1.5 We may update these Terms from time to time. A new version of the Terms is identified by an ISO-date version string (e.g. 2026-06-01). When we publish a new version, we will require you to re-accept before continuing to use the Service. Continued use after re-acceptance constitutes agreement to the updated Terms.

2. The Service

2.1 Subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the Subscription Term.

2.2 The Service is provided as a hosted software-as-a-service offering. We host the Service on third-party cloud infrastructure and you do not receive a copy of the underlying software.

2.3 We may improve, modify or replace features of the Service at any time. We will not materially diminish the core functionality you subscribed to without reasonable prior notice.

2.4 The Service is provided for use by qualified practitioners (or those acting under their authority) in independent practices and small clinics. It is not intended for use as an electronic health record system in hospital, NHS-trust or other secondary-care settings. You are responsible for ensuring that your use of the Service is appropriate for your clinical context.

2.5 The Service is a record-keeping and workflow tool. It does not provide medical advice, diagnosis or treatment. Clinical judgement remains your sole responsibility.

3. Free trial

3.1 We may offer a free evaluation period of the Service (the "Free Trial"). No payment card is required to start a Free Trial.

3.2 During the Free Trial, the Service is provided "as is" and without any warranty, service-level commitment, or support obligation beyond best-effort.

3.3 The Free Trial ends automatically at the end of its stated period unless you convert to a paid subscription. We may delete any data entered during a Free Trial if you do not convert, after a reasonable grace period of which we will give you notice.

3.4 You must not use the Free Trial to enter real patient data unless you intend to convert to a paid subscription and have completed any required identity, registration and onboarding checks.

4. Accounts, security and MFA

4.1 To use the paid Service you must register an account, provide accurate information, and keep your account details current.

4.2 Multi-factor authentication (MFA) is mandatory. You must enrol an MFA factor before you can access the main application, and you must keep at least one MFA factor active at all times. This is a contractual security requirement; it is not optional and we will not waive it.

4.3 You are responsible for all activity that takes place under your account. You must keep your credentials and MFA factors secure and notify us promptly at [security@movariapp.com] if you suspect any unauthorised access.

4.4 We may suspend access to an account where we reasonably believe it has been compromised, in order to protect the security of your data and the data of other Customers.

5. Your data and our role

5.1 As between you and us, you retain all right, title and interest in the data you (or your authorised users or patients) submit to the Service (your "Customer Data"), including patient records, clinical notes, rehabilitation plans, billing records, appointment data, and uploaded documents.

5.2 You grant us a limited, worldwide, royalty-free licence to host, copy, transmit, display and process Customer Data solely to the extent necessary to provide, secure and support the Service and to perform our obligations under these Terms and the DPA.

5.3 In respect of personal data within Customer Data, you are the data controller and Movari is the data processor. The DPA governs how we process that personal data on your behalf.

5.4 We may generate anonymised, aggregated statistics from the Service (for example, total number of plans created across the platform). We will not share information that identifies you, your patients, or any individual without your authorisation.

5.5 We will not use Customer Data, including content of clinical notes, to train any machine-learning or artificial-intelligence model, except for models that operate only within and on behalf of your own workspace and only on your documented instruction.

6. Acceptable use

You agree not to:

(a) use the Service for any unlawful, fraudulent or harmful purpose;

(b) use the Service to store or process data about identified individuals where you do not have a lawful basis under the UK GDPR for doing so;

(c) attempt to reverse engineer, decompile, disassemble or otherwise derive the source code of the Service, except to the limited extent permitted by law;

(d) attempt to circumvent or undermine the security of the Service, probe for vulnerabilities, or interfere with other Customers' use of the Service;

(e) use the Service to develop a competing product, or to benchmark the Service for the benefit of a competitor;

(f) use automated means (scrapers, bots) to extract data from the Service beyond your own Customer Data;

(g) impersonate any person or misrepresent your professional registration, qualifications or authority;

(h) share your account credentials, allow unauthorised people to use your account, or exceed any per-user or per-seat limits of your subscription plan;

(i) upload content that infringes the rights of any third party, including content uploaded into your patient records;

(j) use the Service to send unsolicited bulk communications.

Authorised security testing on your own workspace is permitted only with our prior written agreement.

7. Subscription, fees and billing

7.1 The fees, billing frequency, and any usage limits applicable to your subscription are set out on our pricing page or in any order form you sign.

7.2 Unless we agree otherwise in writing, subscription fees are payable monthly in advance and charged to the payment method on file. All fees are exclusive of VAT, which will be added at the prevailing rate where applicable.

7.3 If a payment fails, we will notify you and attempt to collect again. If payment remains overdue more than 14 days, we may suspend access to the Service. If it remains overdue more than 30 days, we may terminate your subscription under clause 11.

7.4 We may change our fees on at least 30 days' written notice before the start of your next renewal period. If you do not accept the new fees, you may cancel before the renewal date and the new fees will not apply to you.

7.5 During the Free Trial, no fees are payable.

8. Cancellation, refunds and account closure

8.1 You may cancel your subscription at any time from the account settings in the Service. Cancellation takes effect at the end of the then-current billing period. The Service remains accessible until that point.

8.2 We do not issue refunds for partial billing periods, unused credits, or features you chose not to use. Statutory rights are unaffected.

8.3 On account closure, you trigger our account-closure flow within the Service. You will be provided with a full export of your Customer Data (a PDF of the clinical record per patient plus a zip of attachments) and a 30-day holding period during which you may re-open the account.

8.4 At the end of the 30-day holding period, we will permanently delete your account and all associated Customer Data, including storage objects and database rows, in accordance with the DPA. This deletion is irreversible.

8.5 You acknowledge that, as the data controller, you are responsible for retaining clinical records for the period required by applicable law and professional regulation (in the United Kingdom, typically eight (8) years from the date of last treatment for adult patients, and longer for paediatric patients). You must download and retain your own export before the holding period ends. We are not responsible for retaining clinical records on your behalf after deletion.

8.6 If we terminate your subscription under clause 11 because of your material breach, no refund will be issued and you remain liable for any unpaid fees up to the effective date of termination.

9. Suspension

9.1 We may suspend all or part of the Service if:

(a) you fail to pay fees that are more than 14 days overdue;

(b) we reasonably believe your account is being used in breach of clause 6 (Acceptable use);

(c) we reasonably believe continued operation would create a material security risk to the Service or other Customers;

(d) we are required to do so by law or by a court or competent authority.

9.2 Where practicable, we will give you notice before suspension and an opportunity to remedy. We will lift the suspension as soon as the reason for it has been resolved.

9.3 Suspension does not relieve you of the obligation to pay fees for the period of suspension where the suspension arises from your breach.

10. Intellectual property

10.1 We (and our licensors) own all right, title and interest in the Service, including all software, design, structure, user-interface elements, the platform exercise library content we provide, documentation, and trade marks ("Movari IP"). No rights are granted to you in the Movari IP except the limited right of use set out in clause 2.

10.2 The Movari platform exercise library content is licensed to you for use within the Service only. You may not export, redistribute or republish it.

10.3 You own Customer Data, including the title and description of any custom exercises you create within the Service.

10.4 If you provide feedback, suggestions or ideas to us about the Service, we may use them without restriction and without any obligation to you.

11. Term and termination

11.1 These Terms start when you accept them and continue until terminated as set out below.

11.2 You may terminate these Terms at any time by cancelling your subscription under clause 8.

11.3 We may terminate these Terms by written notice if:

(a) you materially breach these Terms and (where the breach is capable of remedy) fail to remedy within 14 days of receiving notice;

(b) you fail to pay fees that are more than 30 days overdue;

(c) you become insolvent, enter administration, or have a receiver appointed;

(d) we cease to offer the Service generally, in which case we will give you at least 60 days' written notice and an opportunity to export your Customer Data.

11.4 On termination, clauses 5 (Data ownership), 8.3–8.5 (export and deletion), 10 (IP), 12 (Warranties), 13 (Liability), 14 (Indemnity), 15 (Confidentiality), and 17 (Governing law) survive.

12. Warranties and disclaimer

12.1 We warrant that we will provide the Service with reasonable care and skill.

12.2 Except as set out in clause 12.1, the Service is provided "as is" and we make no other representations or warranties, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your specific requirements.

12.3 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

13. Limitation of liability

13.1 Subject to clause 12.3, neither party is liable to the other for any:

(a) indirect, consequential, special, incidental, exemplary or punitive loss;

(b) loss of profit, loss of revenue, loss of goodwill, loss of opportunity, or loss of anticipated savings;

(c) loss of, or corruption of, data, except to the extent recoverable by reasonable commercial efforts.

13.2 Subject to clauses 12.3 and 13.3, our total aggregate liability under or in connection with these Terms (including the DPA), whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (a) the fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) £1,000.

13.3 The cap in clause 13.2 does not apply to your obligation to pay fees that are properly due.

13.4 You acknowledge that the limitations in this clause are reasonable having regard to the fee structure of the Service, that any patient-safety, clinical-judgement, and professional-regulation risks remain with you as the practitioner, and that the Service is a workflow tool rather than a clinical decision-support system.

14. Indemnity

14.1 You will indemnify, defend and hold us harmless against any claim, loss, damage, cost (including reasonable legal fees) or expense arising from:

(a) your breach of clause 6 (Acceptable use);

(b) any allegation that Customer Data, or your use of the Service, infringes the rights of, or causes harm to, a third party (including any patient or referrer);

(c) your failure to obtain or maintain the lawful basis required under data-protection law for processing patient data through the Service;

(d) any claim by a patient or third party arising from the clinical care you provide.

14.2 We will indemnify you against any claim by a third party that your authorised use of the Service infringes that third party's UK intellectual-property rights, subject to clause 13. This indemnity does not apply where the claim arises from Customer Data, your modification of the Service, or your use of the Service in combination with anything we did not supply.

15. Confidentiality

15.1 Each party will keep the other's confidential information confidential and use it only for the purposes of these Terms. This obligation survives termination for three (3) years.

15.2 Customer Data, including all patient data, is treated as your confidential information.

15.3 This clause does not apply to information that is or becomes public other than by breach of these Terms, was already lawfully known to the receiving party, or is independently developed without reference to the disclosing party's information.

16. General

16.1 Notices. Notices to us must be sent to [legal@movariapp.com] and, if material, also by post to our registered office. We will send notices to the email address on your account.

16.2 Subcontracting and sub-processors. We may engage sub-processors as described in the DPA.

16.3 Assignment. You may not assign these Terms without our written consent. We may assign these Terms to a successor in connection with a corporate transaction, provided your rights under these Terms are not materially diminished.

16.4 Force majeure. Neither party is liable for any failure to perform caused by events beyond its reasonable control, provided it takes reasonable steps to mitigate. This does not relieve you of the obligation to pay accrued fees.

16.5 Entire agreement. These Terms (with the DPA and Privacy Notice incorporated by reference and any order form signed between us) constitute the entire agreement between the parties in relation to the Service and supersede any prior agreements, representations or understandings.

16.6 No third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

16.7 Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.

16.8 No waiver. Failure or delay in enforcing any right under these Terms is not a waiver of that right.

17. Governing law and jurisdiction

17.1 These Terms (and any non-contractual dispute or claim arising out of or in connection with them) are governed by the laws of England and Wales.

17.2 The parties submit to the exclusive jurisdiction of the courts of England and Wales.

18. Contact

Questions about these Terms: [legal@movariapp.com] Security and account-compromise: [security@movariapp.com] Data-protection / privacy: privacy@movariapp.com

Movari Ltd, 8 Greenwood Court, Greenwood Mount, Leeds, LS6 4LU, Company No. 17196208.

End of Terms of Service, version 2026-07-23.